Refund policy

LOCARD Rebellion runs a strict returns policy. Please read this before ordering. Nothing here removes your legal rights under UK consumer law.

A. Your right to cancel (change-of-mind returns)

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason.

  • You have 14 days from the day you receive your order to notify us that you wish to cancel. Email locardrebellion@gmail.com with your order number.
  • After notifying us, you then have a further 14 days to send the item back.
  • You pay the return postage for change-of-mind returns. We recommend a tracked service — you're responsible for the item until it reaches us.
  • We do not offer exchanges. If you want a different size or product, return the original for a refund and place a new order.

Condition of returned items Items must be returned unworn, unwashed, and with any tags attached. You're entitled to handle an item as you would in a shop, but if its value is reduced because it's been handled more than that, we may reduce your refund to reflect that loss in value.

Your refund Once we receive and inspect the return, we'll refund you within 14 days.

  • Your refund includes the price of the item(s) plus the original standard outbound delivery charge you paid. If you chose a faster, more expensive delivery option, we refund only up to the cost of our standard option.
  • Refunds go back to your original payment method.

B. Faulty, damaged, or misdescribed items

This is separate from change-of-mind returns and your rights here are stronger, under the Consumer Rights Act 2015.

  • If an item is faulty, damaged, or not as described, you have a 30-day right to reject it for a full refund from the day you receive it.
  • We cover return postage on faulty items — we'll provide a prepaid label or refund your postage cost.
  • After 30 days, you may still be entitled to a repair, replacement, or partial refund. Contact us and we'll sort it.

To report a fault, email locardrebellion@gmail.com with your order number and a photo of the issue.

C. What can't be returned

For hygiene reasons we can't accept returns of items that have been worn or washed, unless they're faulty. This does not affect your rights for faulty goods.

D. How to start a return

Email locardrebellion@gmail.com with:

  1. Your order number
  2. The item(s) you're returning
  3. Whether it's a change-of-mind return or a fault (with a photo, if faulty)

We'll reply with the return address and next steps.